Last updated: 22 Jul 2026
1. Digital SaaS service
StoreAxis Pro is a digital software subscription service. Once subscription access, setup, onboarding or add-on access is activated, the service is considered delivered digitally.
2. Cancellation
- You may request cancellation of future renewals by contacting Headway.
- Cancellation does not automatically refund amounts already paid for an active billing period.
- Access may continue until the end of the paid period unless the account is terminated due to misuse, non-compliance or security risk.
3. Refund eligibility
Refunds are generally not provided for activated digital subscriptions, setup fees, used billing periods, branch add-ons or repair add-ons. However, Headway may review refund requests in limited cases such as duplicate payment, failed activation after successful payment, incorrect charge, or payment captured but service not provisioned.
4. Non-refundable items
- One-time setup fee after onboarding/setup work has started.
- Subscription period already activated or used.
- Add-ons already activated for the billing period.
- Custom configuration, support, training or implementation work already delivered.
5. Refund review timeline
Eligible refund requests will be reviewed after receiving the required details. Approved refunds, if any, will be processed through the original payment method or another suitable method as permitted by the payment provider and applicable rules.
6. How to request cancellation or refund review
Email onaismomin4@gmail.com or call/WhatsApp 8766784305 with your registered business name, registered mobile number, invoice number, payment reference and reason for the request.